Help
Help Centre
Welcome to the Edesia Espress Help Centre. Whether you need advice before placing an order or support after your purchase, you'll find links to our most useful information below.
Ordering & Delivery
- Shipping Information – Delivery options, estimated delivery times and dispatch information.
- Returns & Refunds – How to return an item and our returns policy.
- Frequently Asked Questions – Answers to many of our most common customer enquiries.
Products & Compatibility
If you're unsure which product you need, our website contains detailed compatibility information, dimensions and product descriptions to help you choose the correct item.
- Coffee filter papers
- Bottomless and replacement portafilters
- Coffee machine cleaning products
- Pour over coffee equipment
Need Technical Advice?
Our team is happy to help with questions about product compatibility before you purchase. If you're unsure which coffee filter papers or portafilter you require, please provide the make and model of your coffee machine wherever possible.
Order Support
If you already have an order with us, please include your order number when contacting us. This helps us locate your order quickly and provide the fastest possible assistance.
Before Contacting Us
You may find the answer you're looking for on one of these pages:
Contact Us
If you can't find the answer you're looking for, please contact our customer service team and we'll be happy to help.
To help us resolve your enquiry as quickly as possible, please include:
- Your order number (if applicable)
- The make and model of your coffee machine (for compatibility enquiries)
- A clear description of your question or issue
- Photographs where relevant
Our aim is to respond to all enquiries as quickly as possible during normal business hours.